---
title: "Support"
description:
  "From self-serve docs to hands-on assistance, find the level of support that
  works for you."
canonicalUrl: "https://zuplo.com/support"
sourceUrl: "https://zuplo.com/support"
pageType: "other"
generatedAt: "2026-04-22"
---

# We're Here to Help

> From self-serve docs to hands-on assistance, find the level of support that
> works for you. Zuplo offers community, email, and enterprise support options
> to match every plan.

## Ways to Get Help

### Documentation

Comprehensive guides, API references, policy documentation, and tutorials to
help you get the most out of Zuplo.

[Read the Docs](https://zuplo.com/docs)

### Community Discord

Join thousands of developers in the Zuplo community Discord. Ask questions,
share tips, and get help from other Zuplo users.

[Join Discord](https://discord.zuplo.com)

### Email Support

Reach out to our support team directly. Available to all customers, with
priority response times for Builder and Enterprise plans.

[support@zuplo.com](mailto:support@zuplo.com)

### Talk to Sales

Need a custom agreement, dedicated support, or SLA guarantees? Connect with our
sales team to explore Enterprise options.

[Book a Meeting](https://zuplo.com/meeting)

## Frequently Asked Questions

**How do I get started with Zuplo?**

Sign up at portal.zuplo.com for a free account. You can import an OpenAPI spec,
create routes, and deploy your gateway in minutes — no infrastructure setup
required.

**What support is included in the Free plan?**

Free plan users have access to community support via Discord and the full
documentation library. Community members are active and responsive.

**How do I report a bug or request a feature?**

You can report bugs or request features by emailing support@zuplo.com or posting
in the community Discord. We actively monitor both channels.

**Is there a status page?**

Yes. Visit [status.zuplo.com](https://status.zuplo.com) to check the current
status of the Zuplo platform and sign up for incident notifications.

**How do I migrate from another API gateway to Zuplo?**

Our docs include migration guides from common platforms. Our team is also happy
to help — reach out to support@zuplo.com and we'll guide you through the
process.

**What SLAs are available?**

Builder plans include a 99.5% SLA. Enterprise plans offer up to 99.999% uptime
SLAs with dedicated support channels. Contact sales for details.

## Next steps

- [Browse the documentation](https://zuplo.com/docs)
- [Join the community Discord](https://discord.zuplo.com)
- [Email the support team](mailto:support@zuplo.com)
- [Book a meeting with sales](https://zuplo.com/meeting) for Enterprise options