---
title: "Terms of Service"
description: "Terms of Service — last updated May 15, 2024"
canonicalUrl: "https://zuplo.com/legal/terms"
pageType: "legal"
lastUpdated: "May 15, 2024"
---
If you signed a separate Cover Page to access the Zuplo Cloud Service with the
same account, and that agreement has not ended, the terms below do not apply to
you. Instead, your separate Cover Page applies to your use of the Product.

This Agreement is between Zuplo, Inc. and the company or person accessing or
using the Cloud Service. This Agreement consists of: (1) the Order Form and (2)
the Key Terms, both of which are on the Cover Page below, and (3) the Common
Paper Cloud Service Standard Terms Version 1.0 ("Standard Terms"). Any
modifications to the Standard Terms made in the Cover Page will control over
conflicts with the Standard Terms. Capitalized words have the meanings given in
the Cover Page or the Standard Terms.

If you are accessing or using the Cloud Service on behalf of your company, you
represent that you are authorized to accept this Agreement on behalf of your
company. By signing up, accessing, or using the Product, Customer indicates its
acceptance of this Agreement and agrees to be bound by the terms and conditions
of this Agreement.

## General Terms

**Cloud Service:** The Cloud Service is an API Management platform comprised of
two primary runtime components: (i) an edge API gateway that handles incoming
API requests and applies policies to enforce a customer's desired authentication
and traffic management requirements, and (ii) an interactive developer portal
(the "Runtime Components"). The Cloud Service also includes: (iii)
development-time components comprised of a web development portal
(portal.zuplo.com) and build service.

**Subscription Start Date:** The Effective Date

**Subscription Period:** One month

**Non-Renewal Notice Period:** At least 7 days before the end of the current
Subscription Period.

**Fees:** Certain parts of the Product have different pricing plans, which are
available at our [pricing page ](/pricing). Within the Payment Period, Customer
will pay Provider fees based on the Product tier selected at the time of account
creation and Customer's usage per Subscription Period. Provider may update
Product pricing by giving at least 30 days notice to Customer (including by
email or notification within the Product), and the change will apply in the next
Subscription Period.

**Payment Period:** 5 days from the last day of the Subscription Period.

**Invoice Period:** Modifying the third sentence of Section 5.1 of the Standard
Terms, invoices are available upon request.

## Key Terms

**Customer:** The company or person who accesses or uses the Product. If the
person accepting this Agreement is doing so on behalf of a company, all use of
the word "Customer" in the Agreement will mean that company.

**Provider:** Zuplo Inc.

**Effective Date:** The date Customer first accepts this Agreement.

**General Cap Amount:** 1x the fees paid or payable by Customer to Provider in
the 12-month period immediately before the claim.

**Increased Cap Amount:** 5x the fees paid or payable by Customer to Provider in
the 12 month period immediately before the claim.

**Increased Claims:** Breach of Section 4 (Privacy & Security). Breach of
Section 12 (Confidentiality) (however, excluding any data or security breaches).

**Governing Law:** The laws of the State of Delaware.

**Chosen Courts:** The state and federal courts located in Wilmington, Delaware.

**Notice Address for Provider:** [billing@zuplo.com ](mailto:billing@zuplo.com)

**Notice Address for Customer:** The main email address for Customer's account.

## Publicity Rights

Provider may identify Customer and use Customer's logo and trademarks on
Provider's website and in marketing materials to identify Customer as a user of
the Product. Customer hereby grants Provider a non-exclusive, royalty-free
license to do so in connection with any marketing, promotion, or advertising of
Provider or the Product during the length of the Agreement.

## Acceptable Use Policy

Your use of Zuplo is subject to the Terms of Service and this Acceptable Use
Policy (AUP). Customer agrees not to, and not to allow third parties to use the
Services:

- to violate, or encourage the violation of, the legal rights of others;
- to engage in, promote or encourage illegal activity, including child sexual
  exploitation, child abuse, or terrorism or violence that can cause death,
  serious harm, or injury to individuals or groups of individuals;
- for any unlawful, invasive, infringing, defamatory or fraudulent purpose
  including Non-consensual Explicit Imagery (NCEI), violating intellectual
  property rights of others, phishing, or creating a pyramid scheme;
- to distribute viruses, worms, Trojan horses, corrupted files, hoaxes, or other
  items of a destructive or deceptive nature;
- to gain unauthorized access to, disrupt, or impair the use of the Services;
- to generate, distribute, publish or facilitate unsolicited mass email,
  promotions, advertisements, or other solicitations ("spam");
- to perform security testing (network or application scanning, phishing, or
  penetration testing) without consent;
- to perform cryptomining or other resource-intensive activities that are
  outside of normal use of these services; or
- to host large static content (e.g., videos, images, or backups) or for general
  file storage.

Additionally, for customers on FREE or SELF-SERVE plans, Zuplo reserves the
right to suspend or terminate your account, with or without notice, and in its
sole discretion.

If you have questions or would like clarification email us at
[support@zuplo.com ](mailto:support@zuplo.com).

## Security Policy

Security Policy available at [/legal/security-policy ](/legal/security-policy).

## Agreement Updates

The Standard Terms will never change. However, modifying Section 14.2 of the
Standard Terms, Provider may update the Cover Page by posting a new version on
Provider's website. Provider will attempt to inform Customer of the updates
through the Product or by email.