---
title: "Duck Creek Payments Case Study | Zuplo"
description: "How Duck Creek Payments elevated API management in a demanding industry with Zuplo's scalable platform"
canonicalUrl: "https://zuplo.com/customers/duck-creek"
pageType: "customer"
companyName: "Duck Creek Payments"
companyUrl: "https://duckcreek.com"
---

# Duck Creek Payments Elevates API Management in a Demanding Industry

> Duck Creek Payments selected Zuplo to address scalability challenges, enhance security, and streamline their API workflows. Zuplo's platform enabled rapid deployment, custom rate limiting, and seamless integration, improving performance and developer efficiency.

## About Duck Creek Payments

![Duck Creek Payments](https://zuplo.com/logos/dct.svg)

Duck Creek Payments is a cloud-based payments platform that connects large enterprises, particularly in the insurance sector, to the global payment ecosystem. Through a single integration, Duck Creek Payments enables businesses to access a wide range of payment providers and technologies, streamlining collections and payouts.

[Visit Duck Creek Payments](https://duckcreek.com)

### Key Numbers

| Metric | Value |
| --- | --- |
| Deployment Time | ↓ |
| Data Centers | 300+ |
| Security Controls | ↑ |

## API Management Challenges in a Mission-Critical Environment

Duck Creek Payments, which connects insurance enterprises to the global payment ecosystem, was facing several challenges with their existing API infrastructure. Their Kubernetes routing lacked critical features like throttling and security transparency, which were essential for their payment processing operations.

They had experimented with Azure API Management but found it slow and incompatible with their preferred GitOps workflows. Additionally, their API development process was inconsistent across teams, making it difficult to maintain quality and security standards.

As they evolved their platform, they also needed to maintain backward compatibility with existing systems, requiring a flexible API management solution that could bridge legacy and modern architectures while providing enterprise-grade security and performance.

### Pain Points

- **Feature Gaps** — Kubernetes routing lacked throttling and security transparency
- **Integration Issues** — Azure API Management was slow and workflow-incompatible
- **Inconsistent Lifecycle** — Required a consistent API development process
- **Legacy Compatibility** — Sought backward compatibility with existing systems

## Enterprise-Grade API Management

Duck Creek Payments adopted Zuplo's API management platform, which provided the scalability and performance needed with an edge-based infrastructure deployed across over 300 data centers worldwide.

Zuplo integrated seamlessly with their GitOps workflows, enabling rapid API prototyping and deployment. Its features, such as custom rate limiting, support for legacy authentication, and enhanced observability, allowed Duck Creek Payments to secure and optimize API performance efficiently.

The platform also provided an out-of-the-box high-quality developer portal and API documentation, helping Duck Creek Payments' customers understand how their product works and accelerating integration timelines.

> Zuplo has really delivered. With the whole experience of an API-based product, it's absolutely vital that our customers understand how our product works. We have great performance. We have great observability. It fits with our platform.
>
> — **James World, System Architect, Duck Creek Payments**

## Results

| Metric | Value |
| --- | --- |
| Not Days | Minutes |
| Workflows | GitOps |
| Latency | Low |
| Team Efficiency | ↑ |

### Accelerated Deployment

Duck Creek Payments dramatically reduced their deployment times, enabling them to push API changes to production in minutes rather than the hours or days required with their previous solution.

### Seamless Integration

Zuplo's compatibility with GitOps workflows allowed Duck Creek Payments to integrate API management directly into their existing development processes, simplifying operations and improving consistency.

### Improved Performance

With Zuplo's edge infrastructure deployed across over 300 data centers, Duck Creek Payments achieved consistently low latency and high availability for their mission-critical payment APIs.

### Enhanced Developer Experience

The intuitive interface, rapid deployment capabilities, and out-of-the-box developer portal improved the overall team efficiency and enabled Duck Creek Payments to provide better documentation to their customers.

## Ready to elevate your API management?

Zuplo helped Duck Creek Payments enhance security, improve performance, and streamline their API workflows in a demanding industry. Experience the same benefits for your business.