We're Here to Help
From self-serve docs to hands-on assistance, find the level of support that works for you.
Ways to Get Help
Documentation
Comprehensive guides, API references, policy documentation, and tutorials to help you get the most out of Zuplo.
Community Discord
Join thousands of developers in the Zuplo community Discord. Ask questions, share tips, and get help from other Zuplo users.
Email Support
Reach out to our support team directly. Available to all customers, with priority response times for Builder and Enterprise plans.
Talk to Sales
Need a custom agreement, dedicated support, or SLA guarantees? Connect with our sales team to explore Enterprise options.
Frequently Asked Questions
Learn about API management and how Zuplo helps your team build better APIs.
Want a demo of Zuplo? Talk to an API expert
How do I get started with Zuplo?
Sign up at portal.zuplo.com for a free account. You can import an OpenAPI spec, create routes, and deploy your gateway in minutes — no infrastructure setup required.
What support is included in the Free plan?
Free plan users have access to community support via Discord and the full documentation library. Community members are active and responsive.
How do I report a bug or request a feature?
You can report bugs or request features by emailing support@zuplo.com or posting in the community Discord. We actively monitor both channels.
Is there a status page?
Yes. Visit status.zuplo.com to check the current status of the Zuplo platform and sign up for incident notifications.
How do I migrate from another API gateway to Zuplo?
Our docs include migration guides from common platforms. Our team is also happy to help — reach out to support@zuplo.com and we'll guide you through the process.
What SLAs are available?
Builder plans include a 99.5% SLA. Enterprise plans offer up to 99.999% uptime SLAs with dedicated support channels. Contact sales for details.
Still have questions?
Our team is happy to help. Reach out via email or Discord and we'll get back to you quickly.